For agencies
I spent 15 years agency-side in London and Sydney, then 15 years as a client running marketing for brands including Carnival Cruise Line and Fentimans. I know what it feels like to sit on both sides of the table, and I know exactly what makes a client lean in, or switch off.
Client in the Room puts that experience to work for your agency. I’ll tell you how your work, your pitch and your team really come across to the people paying the bills, so you can win more, keep more and grow the relationships that matter.
Book a coffee
Why it matters
If the client and the agency are not in sync, neither is the work.
Most agencies never hear the real reasons a pitch was lost, or why a client relationship is cooling. Clients are polite. They move on. I’m the honest voice in the room who tells you what they’re thinking but won’t say, and helps you fix it.
How agencies work with me
To give you a feel for what working with me costs, here are some of the ways agencies most often bring me in. Think of them as a starting point rather than a fixed menu.
Power Hour
£250A sharp, focused hour to unstick a problem.
A client relationship that’s wobbling, a brief that doesn’t make sense, a new business idea you can’t crack. Send me a short outline beforehand, and we’ll spend an hour working it through together. You’ll get a short summary of next steps afterwards.
Pitch Rehearsal
from £1,000Walk into your pitch knowing how the client will hear it.
I review the brief and your materials, then sit in on your rehearsal (in person or online) as the client. You’ll get candid feedback on the story, the people and the room, while there’s still time to change it.
Lost Pitch Review
from £1,000Find out why the client said no, so you win the next one.
I review the brief and your materials, watch the recording of your pitch (up to 2 hours), and give you an honest debrief from the client’s side of the table.
Creds Workshop
from £1,000Get on more pitch lists.
I review your current creds, then we spend up to 3 hours together reworking how you present the agency, so it sounds less like every other agency and more like the one they need.
Team Mentoring
from £195Grow confident, client-ready people.
1:1 mentoring for account leads, client services teams and new managers. Single session £195, or a programme of 4 sessions over 3 months, with email support between sessions, for £700.
Pitch Partner bundle
Book a Pitch Rehearsal and a post-pitch debrief together, win or lose, and save. Ask me for details.
All prices exclude VAT.
Something different in mind?
These packages aren’t the only way I work. I also support agencies with client relationship reviews, new business strategy, team structure and longer-term retained support. If your challenge doesn’t fit neatly into a box, let’s talk and I’ll shape something around you.
How it works
Let’s have a coffee.
A free 30-minute call to understand what you need.
I’ll confirm the scope and price.
No surprises.
We get to work.
Fast, honest and focused on what will make the difference.
Kind words
What agencies say
Agencies I’ve worked for, and with
She proved to be the Group Account Director you wanted on your side when dealing with clients, and then the client you wanted to deal with in your agency.
Founder & Executive Creative Director, BMF Sydney
Having operated successfully on client and agency side, Jayne really knows how to drive a strong agency partnership that consistently delivers enviable results for the business.
Founder & CEO, Red Engine (Carnival Cruise Line agency)
She played a key role in winning the NRMA work for the agency... Her understanding of how the agency works and the creative process helped make this an enjoyable and smooth process. I would hire her in a flash.
Executive Creative Director, MercerBell (part of M&C Saatchi)
Jayne is one of those must-have clients. Super smart, highly collaborative and genuinely invested in her team and agency partners... she manages to make it enjoyable.
Senior Strategist, Red Engine
To put it bluntly, Jayne is awesome... a no-nonsense, can-do approach alongside a fabulously fun spirit.
Creative Director
Jayne is dynamic, creative and energetic. She has high expectations which keeps the team motivated... she doesn’t sweat the small stuff, she focuses on solutions and actions.
Managing Director, FleishmanHillard Sydney
Jayne brought clarity to brand and campaign objectives, helping us rethink our media strategy to better support the creative vision and the audience. She fostered a truly collaborative agency relationship, bringing different perspectives together to turn ideas into effective, integrated campaigns.
Formerly Carat
Let’s talk